Card operated meter customers
Power on your terms.
With your power cards, you're in control. Top up your meter, keep an eye on your balance, apply rebates and manage your electricity when it suits you.
⚠️ Important tip: Don't let a lost or faulty card slow you down. Order a replacement and stay powered up.
A guide to power cards
Keeping track of your power is easier when you know what each card is for. Here's a quick guide to your power cards.
⚠️ Important tip: View our full guide to using power cards here.
How to top up your meter
⚠️ Important tip: Don't get caught out. When your credit drops below $10, your meter will sound an alarm. Press the blue B button to silence it for 12 hours, then top up your power card at a retailer and transfer the credit to your meter to stay powered up.
Where to recharge your power cards
You can recharge your power card at local power card sales agents in your community.
Want to find a sales agent near you? View our list of sales agents where you can buy or recharge your power cards (PDF 313.9 kb).
Could you be saving on energy?
Your power prices (tariffs)
Good news! If you have a card-operated meter in a remote community, you'll pay the same electricity prices as other customers across regional Queensland.
Your tariff determines how your electricity is charged. Common tariffs for card-operated meters include:
- Tariff 11 - The standard tariff used by most households
- Tariff 31 and Tariff 33 - Often used for hot water systems that don't need electricity all day
- Tariff 20 - For eligible small businesses that use less than 100 megawatt hours (MWh) of electricity each year.
See a breakdown of the prices below.
Power credits (rebate)
The Queensland Government Electricity Rebate helps eligible households reduce the cost of electricity. If you have a card-operated meter, your rebate is added straight to your orange linked power card.
When is it paid?
When you recharge your card in:
Want to learn more?
- Call our regional Queensland team on 13 10 46 or
- Visit Queensland Government energy concessions.
Our agreement with you
When you use a card-operated meter, there's a standard agreement that outlines:
- What you can expect from us
- Your rights and responsibilities as a customer.
This agreement is called the Standard Retail Contract for Card-Operated Meter Customers. (PDF 108.7 kb).
✅ There's nothing you need to sign.
The agreement automatically applies when you become a customer and use a card-operated meter.
Our power cards also have terms and conditions that apply to their use.
Have questions? We're here to help. Give our Queensland-based team a call on 13 10 46 for a yarn about the agreement, your account or any of our services.