Accessing your metering data

You can request up to two years of metering data for your premises if you were the electricity account holder during that time - or an authorised third party.

Types of data available

We can provide quarterly summary metering data or monthly detailed metering data, depending on the type of meter at the premises.

Data is available from 1 January 2017.

Quarterly summary data

If you have an accumulation meter (i.e. a meter which is read by our meter readers each quarter), a summary of quarterly metering data will be provided as a PDF file via email or post. To find out more about reading the summary data, please see Understanding your site consumption report – Accumulation metering data (PDF 280.2 kb).

Monthly detailed data

If you have an interval meter (i.e. an electronic device that records your electricity use every 30 minutes and which is collected daily via remote communication), detailed monthly data will be provided as a CSV file via email only. To find out more about reading the detailed data, please see Understanding your site consumption report – Interval metering data (PDF 429.4 kb).

Daily detailed data

If you have an electronic basic accumulation meter, data broken down to 30-minute intervals may be available for a further fee. The availability of this data depends on your meter type and a list is provided in our Guide to Meter Types for Daily Data (PDF 33.7 kb). The period for which consumption and/or generation data is available depends on the individual metering configuration and normally ranges from 2 months to 2 years.

Detailed daily data will be provided as an Excel file (xlsx) via email only. To find out more about reading the daily data, please see Understanding your Daily Data Report (PDF 146.8 kb).

Possible charges

The data is usually free of charge, but fees may apply if you request data:

more than four times in any twelve-month period
in a different format to that specified above.

Before you apply

Before we can email or post your meter data, we need to confirm that you are the electricity account holder at the premises.

If the details you provide in your application don't match our records, or if we're unable to confirm your eligibility for the data, we won’t be able to provide it.

How to apply – single customer

Applications can be made using our online application form. You'll need the following information to apply:

National Metering Identifier (NMI), which is found on your electricity bill
A start and end date for the data request. You can request up to two years of metering data
Name and address which will be used to verify that you were the electricity account holder for the data period you are requesting
Requests from a third party on your behalf will require a completed Authority to Release Information to Third Parties form (PDF 307.4 kb), signed by you.

How to apply - for multiple customers as a third party

If you're an authorised representative, applications can be made for multiple customers via email and must include the following information:

Your metering data request in a CSV file including these details for each customer premises (no record header is required, see example Excel CSV file (XLS 46.0 kb)
- NMI
- Street address
- Suburb
- Postcode
- Customer name - the customer must have been the account holder for the period of time you are requesting the data for. You can request up to two years of metering data
- Data start date (dd/mm/yyyy)
- Data end date (dd/mm/yyyy)
A completed Authority to Release Information to Third Parties Form (PDF 307.4 kb) for each customer.

Email your completed Excel CSV file and associated authorisation forms to mdp@ergon.com.au.

Any information you provide to us will be handled in accordance with our Privacy Statement.

Other queries?

You need to contact your electricity retailer if:

Your enquiry is about the amount charged on your electricity bill or your retail tariff
Your enquiry is about the reconciliation of the data we have provided and a bill issued by your electricity retailer. We cannot determine how the electricity retailer has calculated your energy data or the retail tariff on your bill.