Contact us

If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback.

You can use our online enquiry form or check out our FAQs. If you prefer to talk to us, you can call us on the numbers below.

Find it online

I need help with

How I can find out about an interruption to my power supply? I'm moving house and need the power connected / disconnected? The meter reader couldn't get access to my property How do I let you know I am a Life Support Customer?

Can't find what you need? Get in touch

Complete this form to make a general enquiry, complaint, compliment or suggestion for improvement.

Emergency (24/7)

To report life threatening emergencies like fallen powerlines or shocks & tingles.

13 16 70

Power outages (24/7)

If you have lost power or are experiencing electricity supply problems.

13 22 96

General enquiries

For general enquiries, call from 7:00am to 5.00pm Monday - Friday, or call after hours for planned interruption enquiries.

13 74 66

Other contact details

Mailing

Ergon Energy
PO BOX 1090
Townsville QLD 4810

Head office

420 Flinders Street
Townsville QLD 4810

Ergon Energy Network is the trading name of Ergon Energy Corporation Limited
ABN: 50 087 646 062

Switchboard

For corporate enquiries

07 3664 4000

We're social

For more information read our Social guidelines and visit our Terms of Use.

Suspected corrupt conduct

If you have a complaint relating to us that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), please call our 24/7 Integrity Line on 1800 822 965 or send details in writing to our mailing address.