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Most residential and business customers are eligible for a PeakSmart cashback. There are some areas where customers are not able to claim a cashback because we aren’t able to send signals to PeakSmart air conditioners (for example, some isolated community networks and end of grid areas). To confirm eligibility go to our Eligible PeakSmart areas map and check that your premise is located in a shaded area. You can also search by your address or National Metering Identifier NMI (found on your electricity bill).
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Yes, you are required to register yourself in the portal and will receive login details. Check out the Register for the Portal web page.
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No, subject to Electrical Safety Office (or Workplace Health and Safety) directives. You must submit an online Safety Advice Request Form to us to obtain Safety Advice.
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The emergency backstop mechanism is only applicable in areas where we have AFLC available for signalling.
As a general guide, Ergon Energy Network’s isolated communities, Single Wire Earth Return (SWER) network and some other fringe of grid areas do not have AFLC capability. We have developed a NMI Check search form so you can determine if a site has AFLC capability or not.
In addition, when submitting connection applications via the Electrical Partners Portal, a pop-up message will appear as a guide when an application triggers the requirement to install a GSD.
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No, it's important to us that everyone offered a role is ready to be successful in the technical and academic parts of our apprenticeship and will thrive working in our business. Selecting great candidates is part of how we achieve an apprentice completion rate of nearly 95%.
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Installing a battery storage system is a great way to maximise the clean electricity generated by solar panels. With battery storage, you can use more of your solar electricity at times when the sun isn’t shining, like evenings and overnight. This will make your household less reliant on fossil fuel-generated electricity from the grid, and reduce your overall environmental impact.
When purchasing battery storage, check whether the product can be recycled at the end of its life to ensure the impact is as low as possible. The Australian Battery Recycling Initiative and the Clean Energy Council are collaborating to promote the recycling of energy storage batteries.
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Battery storage is perfectly safe if it is used properly and is well looked after. There are potential risks, but these are no different to the many electrical hazards already present in the modern home. However, it is important to be aware of the risks so they can be properly managed.
See the Safety first web page for more information, and always refer to the manufacturer’s instructions.
The Clean Energy Council and CSIRO produced a useful set of FAQs and a safety checklist that cover the safety of battery storage systems in more detail.
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Yes. Think of it like servicing a car - regular maintenance improves performance and safety. Planned outages could be to upgrade streetlights, connect a new hospital or business or even to connect electric vehicle charging stations or introducing new grid technologies.
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Yes. All unrestrained dogs are included in our safe entry procedures, regardless of size or age.
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Yes. All unrestrained dogs are included in our safe entry procedures, regardless of size or age.