FAQ Results

Yes, you are required to register yourself in the portal and will receive login details. Check out the Register for the Portal web page.

Ensure that you tick the check box ‘the customer will be responsible for any related charges’ or ‘the applicant will be responsible for any related charges’ on your Connect Application.

No. It is a requirement under section 191 of the Electrical Safety Regulation that an electrical product being sold in Queensland must be compliant with the relevant safety standards for the product when manufactured or imported. In Queensland it is a requirement that the manufacturer only sell AS/NZS 4777.2.2020 compliant inverters from 18 December 2021. Therefore, from 18 December 2021, any firmware updates to AS/NZS 4777.2:2020 must be completed prior to sale.

Yes, AS/NZS 4777.2:2020 inverters are already being listed on our Electrical Partners Portal.

Yes, our Network Capacity Map shows details about the local electricity network, including historical load, the amount of generation connected and the capacity of the network assets.

Whilst all individual connection applications are subject to our normal connection assessment, the map may indicate whether a site may have export restrictions applied. Refer to the "Information - About this Map" section for details on how to use the map and interpret the results.

Please note: This information is subject to change and may not be directly applicable to the customer's point of connection.

Yes, you can copy a previously submitted Connect Application in the portal. Further information on how can be found in the Connect Application User Guide (PDF 3.6 mb).

You can delete a Connect Application and we are working on the ability to delete an EWR.

No. You can only edit ‘saved’ EWRs, not ‘submitted’ EWRs in the portal. If you need to edit or cancel a submitted EWR, please call the Contractors Hotline on 1800 237 466.

No. Inverters compliant with AS/NZS 4777.2 2015 are no longer accepted for new applications with Ergon Energy Network.

Applications can continue to be submitted where the inverters are compliant with AS/NZS 4777.2 2020.

An inverter compliant with an earlier version of AS/NSZ 4777.2 can be replaced under warranty where:

• The replacement inverter is the same make and model (like-for-like).
• The replacement is for warranty purposes.
• The inverter is set up to comply with the existing connection agreement.

Applications are required for warranty replacements. Where the above requirements are not met, an AS/NZS 4777.2:2020 inverter compliant with the latest standards will be required.

Installers are required to submit a connect application and receive approval for all replacement inverters, including warranty replacements, prior to connection.