Unmetered supply

The best place to start is to talk to an electrical consultant or electrical contractor who will complete the connection design and construction work for you. Your consultant can provide the required information about your proposed new connection and can also submit your Connect Application on your behalf.

To get your device connected to power, you need to apply and accept our offer to start your new connection contract with us.

As a customer, you can submit a Connect Application yourself through our Customer Self Service. If you’re not quite sure about the information you need to provide, we recommend having your electrical consultant or electrical contractor who can submit the application on your behalf.

If you are an electrical contractor operating on behalf of a customer, you will need to submit the Connect Application through the Electrical Partners Portal. As an electrical licence is typically required to use the Electrical Partners Portal, many consultants will submit via Customer Self Service.

You can check the progress of your application via Track Service Orders.

When we receive your application, we’ll check if the connection service you want is basic or negotiated and if suitable power supply from our network is available for your connection.

Note: The person who applies is typically the person contacted during the connection process.

Once the Connect Application has been submitted, we will review the application and provide a Connection Offer. The offer must be accepted for your new connection to proceed.

Note: Whoever submits your application will also need to accept our connection offer.

Basic connection

If your connection service type is assessed as basic, it can be fast-tracked when submitting online by ensuring the Expedite Application box is ticked. The connection contract will automatically be created based on the terms of our Model Standing Offer for Approved Unmetered Devices (PDF 301.1 kb).

If your application is assessed as basic, but is not expedited, we’ll make a Basic Connection Offer within 10 business days (or other date agreed with you). You will have 45 business days to accept our offer. Your connection contract starts when the offer is accepted.

Negotiated connection

If your connection service type is not basic, or you want to negotiate the terms of your connection contract, then it’s classed as negotiated.

We’ll contact the person who applied within 10 business days to discuss the terms of your connection contract. There may be additional costs which will need to be accepted at this time. We’ll aim to make a Negotiated Connection Offer within 65 business days of your application.

You'll have 20 business days to accept the offer. Your connection contract starts when the offer is accepted.

Once your UMS device has been installed, an electrical contractor will need to submit an EWR. This form will provide us with the technical information we need to connect your device to our network.

The EWR will also notify Ergon Energy Retail¹ so they can contact you to set up a new account or to update your existing account with the new UMS device. Your account needs to be set up and ongoing charges agreed to before we can connect you.

Once this is done, Ergon Retail will send a service order to request us to complete your network connection.

¹Note: Ergon Energy Retail is currently the only electricity retailer for UMS device connections in Greater Queensland. If you wish to choose another retailer, you will need to select a device with a metered electricity supply. These are considered new connections.

We’ll visit the site to connect the power supply to your UMS device. We must do this within set timeframes, unless we have to change our network to connect you or need to organise an appointment for your connection.

Note: We’ll need access to the network connection point during our visit.