Submit a self-meter read

If we left a card at your property to advise we couldn't gain safe and clear access to your meter, we'll automatically generate an estimated read for your electricity retailer. You can submit a self-meter read via our Customer Self Service portal.

Submit a self-meter read

If we couldn't gain access to read your meter, we'll automatically generate an estimated read for your electricity retailer. You can submit a self-meter read via our Customer Self Service portal and ask your electricity retailer to adjust your bill.

Register for meter read alerts

If you own a dog, you can register to receive SMS and/or email alerts 24 hours before your meter is due to be read. That way, you can ensure your dog is suitably restrained when the meter reader arrives.

Meter access

To provide safe and clear access to your premises, you ensure:

dogs are suitably restrained (see below) or away from the meter
if you use a lock, that it's authorised by us to secure your gate or other property access point
that the meter is clear of vegetation, insects, vehicles and other equipment
that your meter box is moved if it becomes inaccessible because of new fences or building changes

To update your meter access information, please contact your electricity retailer and provide current access details.

Scheduled meter read date

Because weather conditions, illness and other unforeseen circumstances can impact the meter reading schedule, there is a 5 day window during which your read may occur. Your next scheduled read date is forecast and is usually shown on your bill.

Submit a self-meter read