Insurance letter request
It's important to remember, your home and contents insurance policy may cover electrical-related damage (which can include storm events) to your property or appliances. In this case, you should direct your claim to your insurance company in the first instance.
Letters for damage claims
Your insurance company may require you to provide information from us confirming the nature and cause of the power outage. You can obtain a confirmation letter from us by submitting an Insurance Letter Request Form.
Important Notice relating to Ex-Tropical Cyclone Alfred
Attention customers seeking outage information in support of their application for an Essential Services Hardship Assistance (ESHA) Grant relating to Ex-Tropical Cyclone Alfred
You do not need to complete an Insurance Letter Request for outage data in support of your application for an ESHA grant (if you have been without electricity supply for more than 5 consecutive days).
We have already provided and will continue to provide relevant customer outage data to the Department of Communities to assist with their administration of ESHA relief payments.
How do I apply for an ESHA grant?
Please apply directly with the Department of Communities, see https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/types-grants/essential-serv-hardship-assist for eligibility criteria.