Hot water issues (Cold water)

If your hot water system is connected to an economy or controlled load tariff, the electricity supply may be interrupted by us if necessary – particularly during peak periods. In return you get a cheaper rate for your electricity.

Your hot water system will have a guaranteed power supply for a number of hours each day, depending on which economy tariff it’s on. Check with your electricity retailer which tariff your hot water is on.

Please note: The exact time the power may be interrupted is not available as this differs daily.

Reasons why you may have lost hot water

If you’ve lost hot water there are a number of reasons why this may have happened:

• You have used more hot water than usual and simply run out of hot water
• Your hot water system is faulty and not filling up properly
• The hot water system thermostat is faulty
• There may be a fault with the receiver in the meter box and electricity is not being supplied to the hot water system.