Skip to main content
Contact us
    0 results available.
    Storm with fallen trees and field crew in front of house

    Incidents and emergencies

    The electricity that powers your home or workplace can be a powerful and dangerous force, especially during an emergency. So, it’s important to be prepared.

    Find out how to stay safe when severe weather or accidents impact the electricity network, you lose power or experience an electric shock.

    Flooded streets and houses in Townsville

    Keeping safe in severe weather

    It’s important you know how to stay safe when severe weather impacts our electrical network. Find out the steps you should take to be safe.

    Learn more
    Branches on fallen powerlines outside of a house

    Report fallen powerlines

    If you come across fallen powerlines, stay at least 10 metres away and report it to us immediately. Always assume they're 'live' and dangerous.
    Report now
    Car crashed into power pole at night with field crew on scene

    Vehicle accidents and powerlines

    If you are in a vehicle accident or witness one and want to help, take care, stay line aware. Use the following precautions to stay safe.
    Learn more
    Lightning strike in purple sky over marina

    Surges and spikes

    Electricity surges and spikes can damage your electrical appliances. Follow these simple precautions to keep appliances safe.
    Read more
    Boy reading a book under a blanket using a flashlight

    Power outage safety

    If the electricity’s out at your place, we’re here to help you find out what happened and keep you informed about when it might return.

    Find out more