Access to your meter

For us to bill you correctly for the electricity you’ve used, you’ll need to provide access to read your meter.

The approximate date of your next meter read is on the last page of your latest electricity bill under “Bill Message”. See example below.

NSRD

Please note: Meter read dates may still vary due to bad weather, injury and other unforeseen events.

Simple things you can do to help us access your meter

Here are a few simple things you can do to make sure we can safely access your meter for an accurate reading:

🐶 Secure your pets – Keep dogs safely restrained and away from the meter.

💻 Let us know about pets – Update your details in My Account if you have dogs on your property.

🔓 Use an approved lock – If your gate needs to be locked, use an authorised lock to allow access.

🔊 Report access issues – If you have a locked gate or other access restrictions, give us a call at 13 10 46.

💡 Consider moving your meter – If your meter is difficult to access, you may want to explore relocating it.

Your help makes it easier for us to provide accurate billing and reliable service.

Find out more about how you can help to provide safe and convenient access to your meter by visiting Ergon Energy Network’s Safe Entry Policy here.

You can also register with Ergon Energy Network to receive SMS and/or email alerts 24 hours before your meter’s due to be read.

Received an estimated bill?

Sometimes, we may need to estimate your electricity usage if we couldn’t access your meter for a reading. This can happen for a few reasons, like:

  • Unrestrained dogs
  • Locked gates
  • Overgrown vegetation
  • Other access issues

If your bill is based on an estimate, you’ll see a message in the ‘My meter reading and access’ section on the second page of your bill (as seen below).

estimated read

Don’t worry - once we can access your meter, we’ll adjust your next bill based on your actual usage.

To ensure we can read your meter in the future, find out how you can help provide safe and convenient access.

Find out more about meter readings and access via the Ergon Energy Network website here.

Requesting an adjusted bill

Want a more accurate bill sooner? You can submit your own meter read and request a new bill with an updated due date.

Reading your meter

There are several different types of electricity meters.

Refer to our handy guide on how to read your electricity meter.