Access

We strive to be open and accountable, while protecting the confidentiality of commercially sensitive information.

We have adopted the Queensland Government's 'Right to Information' approach for providing the community with greater access to information.

Search for information first

Before applying for information, please check to see if the information is available through our FAQs, Publication Scheme or elsewhere on our website.

For other general information, please contact us.

If you can’t find the information you need, our Energy Specialists are here to help!

Feel free to contact us to request the details you’re looking for. Alternatively, you can complete a Right to Information and Information Privacy Access Application (PDF) and email it to us on enquiry@support.ergonretail.com.au or send it by post to:

Ergon Energy Retail

PO Box 308

Rockhampton QLD 4701

If you have any further questions, feel free to contact us via our online privacy form.

Fees and charges

If the information you request is not related to your personal information, fees and charges apply.  We'll contact you for payment.