Consumer Data Right (CDR)

What is Consumer Data Right?

The Consumer Data Right (CDR) is a regulatory rule that the Australian Federal Government introduced to give customers the right to access and share their data with other parties as a free service. The intention behind this is to provide customers with more transparency around their energy usage and costs.

At Ergon Energy Retail, eligible customers are able to consent to share their energy account data with approved third parties known as Accredited Data Recipients (ADRs). The ADRs use the CDR data to help customers make informed decisions about their energy services, and gives them the power to compare electricity prices around the market.

Our Policy

Our CDR policy explains how you can:

  • Share your CDR data & who with;
  • Access and/or correct your CDR data; and
  • Provide feedback or make a complaint.

CDR Policy

View our policy here.

We will update this policy from time to time, and ensure the up to date version is on our website.

You can request us to send you an electronic or hard copy of this Policy at no cost by contacting us.

View the CDR Dashboard here