Help made for you

You can use this simple guide to understand and manage your electricity bill.

With the rising cost of living, we understand you may be experiencing unexpected financial pressure and we're here to help.

Understanding your bill

• Understanding your bill is easy with our handy guide
• Check out our new look letters and notices
• Received an estimated bill? Request an adjusted bill by following our guide on how to read your meters.

Managing your bill

Manage your home energy use

Extra activity and time spent at home could impact your energy use. We have a range of tools and calculators available to help you manage these changes. You can track your usage to manage your costs and identify areas where you can reduce your energy use.

• Check out our Home Energy Tips page for energy use ideas, tools & resources
• Our high bill checklist provides tailored recommendations to help manage your bill
• Our household energy use calculator and appliance calculators help you identify what home appliances are using the most power
• Wanting to make the most of your solar system to reduce your bill? Our solar guide will help get you started.
• Our Powersavvy Booklet is packed with simple, practical enegry-saving tips the whole family can use!

Dive in and start your journey to a more energy efficient home today!

Take control with a smart meter and My Account

If you have a smart meter you can access smart features in My Account, putting more choice and control in your hands. With My Account and a smart meter you can:

• Check you’re on the best tariff rate
• Set up budget alerts
• Discover insights and savings opportunities
• Track exports if you have rooftop solar
• View your use and costs over hourly, daily, weekly, monthly and yearly periods.

Learn more about My Account and smart meters.

Check out your tariff options

We’re here to help you to take control of your power bills, and a big part of that is understanding the tariffs you use. Our range of tariffs gives you the power to choose the type of supply you want.

Primary tariffs provide a constant supply of power:

• General supply tariffs - Our most common tariff for residential customers is Tariff 11. General supply tariffs allow you to pay for what you use at a flat rate throughout the day and night
• Time of use tariffs - Tariff 12B & Solar Soaker (Tariff 12C). There are different prices during specific periods of the day (peak, off-peak & shoulder). These tariffs could be beneficial if you're able to shift usage to off-peak periods
• Demand tariffs - Tariff 14A & Tariff 14B. You pay for what you use at a flat rate throughout the day and night, plus a demand charge. These demand charges are based on the maximum amount of power used within a 30 minute period between 4-9pm. These tariffs could be beneficial if you're able to minimise peak demand between 4 - 9pm each day.

Secondary tariffs supply power for a minimum number of hours each day:

• Economy tariffs - Tariff 33 & Tariff 31. These tariffs are great for appliances such as hot water systems & pool pumps that don't need constant supply of power. They are cheaper because Ergon Energy Network control the times when power is available.

Check out if you're on the best household tariffs to suit your needs.

Paying your bill

Whether you're looking for flexible payment options or some extra time to pay your electricity bill, we've got a solution for you.

Card-operated meters

Customers living in some remote communities in regional Queensland use power cards to add credit to their electricity meter. You can learn about power cards, tariff options and available rebates on our card-operated meter customers page.

Support made for you

If you need some additional support with managing your energy costs, please call 13 10 46 Monday to Friday, 8:00am - 5:00pm. Our support team can: