Our commitments

We're committed to serving our communities and providing extra support when it's needed.

  • Welcome to Ergon Energy Retail

    Our residential and business customer welcome letters on this page include a guide to our services, promises to you, and your rights and obligations.

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  • 100% QLD owned

    We’re proud to be 100% Queensland owned, employing people right across the state.

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  • Family Violence Policy

    The Family Violence Policy outlines our commitment to support customers affected by family violence in a respectful and flexible manner.

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  • Retail contracts & rules

    The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.

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