Social media community guidelines
To ensure everyone feels welcome on our social media pages, please keep in mind our guidelines:
- Respect others – Please don't post anything that may be viewed as offensive or obscene.
- Protect your privacy – Please don't share personal information on our wall such as your account number or contact details. If you need help with your account, please get in touch with us via direct message or call 13 10 46.
- Keep on topic – Please keep comments relevant to the conversation and don't post spam.
We reserve the right at our sole discretion to delete any comments that don't comply with our guidelines, or which we otherwise think are inappropriate, and if required block users.
Content posted by individuals on our page does not represent the official views of Ergon Energy Retail.
Privacy collection notice
All customer information will be handled per our privacy statement.
By using our social media pages, you also agree to comply with the appropriate social media site's terms of use, including their privacy policies.
Please be aware that any personal information you share (or request us to share) through those social media sites may be collected, stored or used by them outside our control. We recommend you regularly review and select the appropriate privacy settings for your account:
You may apply to obtain access to your personal information or make a privacy complaint by contacting us via our privacy form or by phoning our Customer Solutions Centre on 13 10 46