We're making some changes
Over the past year we’ve made some exciting changes to enhance our services to you:
- Hired more than 60 new call centre staff, so we can answer your calls faster
- Opened a new call centre in Mackay, complementing our 100% Queensland call centres in Townsville, Rockhampton and Maryborough
- Simplified our phone system, so you’re connected to our team faster
- Created a new customer centred operating model which empowers our energy specialists to help with your end-to-end needs, without having to transfer to specialist teams – providing a more seamless experience
- Implemented a personalised approach so that each time you call us, you’ll reach the same dedicated team
- Introduced the new-look My Account platform for online transactions such as moving, refunds, updating your details and adding concessions
- Introduced smart features in My Account, which allow customers with smart meters to check they’re on the best tariff and receive proactive SMS and email budget alerts
- Made it easier to contact us via email – If you’re set up for e-Bill and have received an email from us, you can now simply reply to get in touch with our friendly local team. You can sign up to e-Bill today via My Account.
As locals ourselves, we understand regional Queensland’s evolving energy needs and we've made these changes to best support our customers into the future.