Add an authorised representative to your account

As a residential account holder, you can authorise another person or business to receive information and manage your account on your behalf.

If you're a business, find out how to add an authorised representative to your business account.

Authorised representatives

Authorised representatives are the most common type of third party arrangement. Authorised representatives can receive information about your account and complete all transactions except the following:

Set up or finalise an account
Set up a password on the account
Add a Direct Debit or Centrepay only in the account holder's name
Add additional authorised representatives
Remove any other authorised representatives
Request a refund on an account
Request a transfer of credit balance
Update personal details aside from their own.

Authorised representatives can also register for My Account. If your authorised representative is already registered for My Account, they'll be able to select the relevant account from the drop down list.

How to add an authorised representative to your account

To add an authorised representative to your residential account, please complete our Appointment of authorised representative – residential form and return to Ergon Energy Retail. Please ensure you include your full name and contact phone number on the form:

Email: enquiry@support.ergonretail.com.au

Fax: (07) 4922 7562

Post: Ergon Energy Retail
PO Box 308
Rockhampton QLD 4700

The above form is only for residential accounts. Find out how to add an authorised representative to your business account.

Third party authorities

Other types of third parties that can receive information and manage accounts on your behalf include:

Power of Attorney
Enduring Power of Attorney
Queensland Civil Administration Tribunal
Financial Counsellor Authority.

Depending on the type of authority, there may be no limitations to act on the account holder's behalf.

How to add a third party to your account

To add a Power of Attorney, Enduring Power of Attorney or Queensland Civil Administration Tribunal appointed representative or Financial Counsellor to your account:

Please provide your full name, contact phone number and a copy of the relevant documentation (e.g. proof of Power of Attorney) to: