Moving house

Moving house and need to open or close an account?

Open or close an account

You can open and or close an electricity account quickly and easily online with My Account:

Log in or register for My Account

New customer

If you’re new to Ergon Energy Retail, please complete our online moving form.

Complete our moving form

Moving checklist

Make your move as smooth and stress free as possible with our handy moving checklist.

Energisation and Re-energisation Timeframes

Energisation for a new account

Moving into a new home? We’ll make sure your power is ready to go when you step through the door! We will request Ergon Energy Network (your distributor) to energise and provide a connection to the premises you’re moving into as soon as possible after the start date of the relevant contract between yourself and Ergon Energy Retail.

Re-energisation after disconnection

If your premises has been disconnected and you need a reconnection, there are a few important details you should know based on the contract you’ve entered with us:

  1. We must arrange for the reconnection of your premises if, within 10 business days of your premises being disconnected:
  1. You ask us to arrange for reconnection of your premises; and
  1. You rectify the matter that led to the disconnection; and
  1. You pay any reconnection charge (if requested).
  1. We may terminate this contract 10 business days following disconnection if you do not meet the requirements outlined.

Timeframes

The timeframes within which we'll energise or re-energise your premises are set out below:
ReconnectionCBD/Urban FeederIf a valid service order request is received by 1:00pm on a business day, then we will reconnect on the same day. Otherwise, it will be the next business day.
Short Rural FeederThe next business day after we receive confirmation of a valid reconnection service order request.
Long Rural Feeder/Isolated Feeder10 business days of receipt after we receive confirmation of a valid reconnection service order request.

Please note: If we're unable to access your meter, a call-out fee of up to $13.82 may apply.

For more detailed information in relation to timeframes please refer to the Electricity Distribution Network Code in clause 3.7.1(b) and clause 3.7.3.