Billing & payments

• Payment options

  We offer a range of convenient methods for you to pay your bill.

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• Payment plan

  Need more time to pay your bill? We have a range of options to help you get back on track and ensure the power stays on.

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• Understanding your bill

  Get help with understanding the information presented on your bill.

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• High bill checklist

  Is your bill higher than expected? Our handy high bill checklist can help you understand why.

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• Switch to e-Bill

  e-Bill is the fast, convenient and secure way to get your electricity bills via email.

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• Access to your meter

  We require access to your meter to bill you correctly for the electricity you’ve used. Find out how you can help with access.

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• Request a refund

  Got an account in credit? Find out how to request a refund.

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• Card-operated meter customers

  Information for our customers who are not connected to the main electricity grid and purchase power cards.

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• Letters and notices

  We've updated our designs for letters and notices to align with customer feedback as well as the upcoming Australian Energy Regulator's Better Bills Guidelines.

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