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Home Energy Health Check - TI

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Residential
Support programs
PowerSavvy
Home Energy Health Check - TI

Safety Reminders

Be aware of hazards. Confirm you have safe access to enter the premises.

During your visit, if the customer mentions they have or someone in the house has received a shock or tingle or have damaged switches or power points, let them know to call 13 16 70.

Conduct the Home Energy Health Check

REMINDER: Capture any questions from the customer throughout the visit.

Required fields are marked with an asterisk (*).

PowerSavvy Representative name

Date * Day Month Year

Health Check location

Reason if not at the home (if applicable/provided)

Consent and privacy

Introduce yourself, remind the customer why you’re here today. Confirm the person you are talking with is over 18 and is happy for you to attend and do the Home Energy Health Check.

Yes, the person is over 18 and happy for us to complete the Home Energy Health Check
No, we are unable to complete the Home Energy Health Check

Provide the following Privacy information

As part of the Home Energy Health Check, on behalf of Ergon Energy Retail, we will be collecting some information from you about your energy usage. This will include some personal information such as your name, address and phone number. We collect, hold, use and disclose your personal information in accordance with the Ergon Energy Retail Privacy Statement which is found on the Ergon Energy Retail website.

Privacy information was read to the customer.

Customer details

Name

Address

Phone number Please enter your best day time contact number as 10 digits with no spaces, eg 0738516000 or 0430000000

Electricity Account Number

NMI

Gift card number

Identify all appliances and devices in the home that use electricity

Using the Home Energy Health Check form below, make your way, room to room listing all appliances that use electricity.

Remember to look for the size/wattage/kW for each appliance.
List the number of hours per day each appliance is used.
Take note of anything that if replaced or used differently, could be more energy efficient.

REMINDER: Calculating the cost of the appliances can be done with the customer after your walk through.

Room *	Appliance *	Rating	Hours/day *	SizeSize/Watts/KW	Appliance running cost
					0c per hour	$0.00
					0c per hour	$0.00
					0c per hour	$0.00
					0c per hour	$0.00
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					0c per hour	$0.00
					0c per hour	$0.00
					0c per hour	$0.00
					0c per hour	$0.00
					Daily total	$0.00

Remember if the size/watts aren’t visible on the appliances, use the costs of a similar appliance.

Download the Appliance Running Costs - (PDF 329.6 kb)

You can find more information on standby power at https://www.canstarblue.com.au/electricity/cost-leaving-appliances-standby/.

Conduct the Home Energy Health Check

Colour of roof

Solar PV panels are installed

Yes
No

Shading and orientation of house

Energy saving hints and tips

Take the time to talk through anything you identified that could help the customer reduce their energy usage.

Remember to use the PowerSavvy booklet.

Walkthrough how energy use can be impacted by times where there may be more people in the house.

If the customer is already energy efficient, congratulations is in order, and keep it up.

Household size

Ask how many people normally live here? *

Help with understanding Ergon’s electricity bill and My Account portal

Ask the customer if they need any help in understanding Ergon Retail’s electricity bill?

Yes - help the customer with understanding their bill.
Refer to our handy guide Understanding your bill
No

Is the customer registered for Ergon Retail’s My Account online portal and do they need help?

Does not wish to register
Not registered and needs help
Yes, no further help required

If the customer’s digital meter has been installed, show them how to access and use Energy analysis.

Digital Meter Not Installed
Digital Meter installed. No help required understanding Energy Analysis
Digital Mater installed. Help required understanding Energy Analysis

Is the customer eligible for an Electricity rebate

Does the customer have an eligible card and if so, are they receiving the electricity rebate on their Ergon Retail bill?Select which eligible card the customer is claiming a rebate for

No eligible cards
Rebate already set up
Eligible card but not receiving the rebate. Advise the customer the account holder will need to call 13 10 46 to apply

Cards eligible for an electricity rebate:

Queensland Seniors Card

Pensioner rebate form | Tweed Shire Council

Pensioner Concession Card - Services Australia

Services Australia (Centrelink) Health Care Card

Department of Veterans' Affairs Gold Card

Asylum seeker status - residents will need to provide their ImmiCard details.

NOTE: Holders of a Foster Child Health Care Card and Commonwealth Seniors Health Card are not eligible for the electricity rebate.

Is the customer aware of the Home Energy Emergency Assistance Scheme

Provide information on the scheme to the customer. HEEAS is a one-off payment of up to $720 to assist with a debt on a residential electricity account. Households can only receive HEEAS once every two years and the unexpected short-term financial crisis must have occurred within the past 12 months.

For more information they can go to Home energy emergency assistance or phone 13 10 46.

Does someone at the property require the use of life support equipment

If someone at the property requires the use of life support equipment, they could be eligible for our Life Support program where you can receive notification of any planned interruptions to the electricity supply as appropriate. Customer may still experience unplanned supply interruptions, and we recommend having a plan of action for when they’re without power.

For more information they can go to Life support program or phone 13 10 46.

Remind the customer about Ergon Energy’s outage notifications.

You can register for planned power outage notifications for free via SMS or email at https://www.ergon.com.au/network/outages.

Survey questions

Survey question 1 - On a scale of 0 to 10, to what level are you able to afford your electricity use? With 0 being “unable to afford to pay” and 10 being “easily affordable”.

Survey question 2 – On a scale of 0 to 10, how in control of energy use in your home do you feel? With 0 being “not in control at all” and 10 being “completely in control”.

Survey question 3 – Are you currently doing anything in your home to reduce energy costs? Champion note: Check the following options based on the resident’s response, do not read them aloud.

No
Unsure
Yes – using air-conditioner only when needed
Yes – setting air-conditioner on 25
Yes – cleaning air-conditioner filters
Yes – closing windows/doors when air-conditioner is on
Yes – turning lights/fans off
Yes – installing timers on air-conditioner
Yes – installing timers on hot water systems
Yes – replacing with energy efficient lights
Yes – replacing with energy efficient appliances
Yes – reducing clothes dryer use
Yes – have a solar hot water system
Yes – have a solar PV system installed
Yes – have a battery installed that is assisting in storing the solar power
Yes – Other

Other

Survey question 4 – Prior to booking in for your Home Energy Health Check, had you heard or seen anything about the PowerSavvy Program?

Yes, continue to question 5
No
Maybe, continue to question 5

Survey question 5 – Where have you seen or heard about PowerSavvy? Champion note: Check the following options based on the resident’s response, do not read them aloud.

Posters on community notice boards
Social media e.g. Facebook
In store posters
Community Organisation
Friends or family
Community event
Kids e.g. due to the schools program
Other

Other

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