Price changes from 1 July 2024
What's changing?
Each year our electricity prices are regulated and set by the Queensland Competition Authority (QCA.) A number of factors impact the prices which are set and we're required by the Electricity Act to charge these notified prices.
The Queensland Government subsidises the price of electricity for regional Queenslanders to ensure we're on par with other parts of the state, given the vast geographic distances to deliver electricity across regional and remote Queensland.
This year, we’ve seen an increase in the prices handed down by the QCA. The main reason for this is an increase in network and metering costs, which was partly offset by a decrease in the cost of electricity we buy on your behalf.
From 1 July 2024, the typical residential customer on Tariff 11 will see an increase in their bill by 5.0% or around $96 per year.
The QCA’s estimation of a 5.0% price increase for a typical residential customer on Tariff 11 is based on an annual usage of 4,492 kWh. However, customers with a different usage level or on a different tariff or tariff combination (e.g. Tariff 11 and 33) will have a differing percentage increase.
A typical residential customer with an economy tariff for a hot water system or pool pump may see an increase of 2.8% or around $63 with large hot water systems (Tariff 31), and 3.2% or around $73 with smaller hot water systems and pool pumps (Tariff 33).
If you receive the solar feed-in tariff, this will decrease from 13.441 to 12.377 cents per kWh to reflect the price of buying electricity on the market.
Find out about price changes from 1 July for businesses.
Price changes for varying annual usage levels
The following tables may assist in clarifying the percentage change for varying annual usage levels. Please note that customers with seasonal variations (particularly air conditioning in summer and heating in winter) may see variations in their monthly or quarterly bills.
Tariff 11
| Tariff 11 kWh | 2023-24 (GST Incl) | 2024-25 (GST Incl) | Change (%) |
|---|---|---|---|
| 1,000 | $772 | $840 | 8.7% |
| 2,000 | $1,105 | $1,180 | 6.8% |
| 3,000 | $1,437 | $1,521 | 5.8% |
| 4,000 | $1,770 | $1,862 | 5.2% |
| 5,000 | $2,102 | $2,202 | 4.8% |
| 6,000 | $2,435 | $2,543 | 4.4% |
| 7,000 | $2,767 | $2,884 | 4.2% |
| 8,000 | $3,100 | $3,224 | 4.0% |
| 9,000 | $3,432 | $3,565 | 3.9% |
| 10,000 | $3,765 | $3,906 | 3.7% |
Tariff 11 + Tariff 31
| Tariff 11 + Tariff 31 kWh | 2023-24 (GST Incl) | 2024-25 (GST Incl) | Change (%) |
|---|---|---|---|
| 1,000 + 1,000 | $994 | $1,043 | 4.8% |
| 2,000 + 1,300 | $1,390 | $1,440 | 3.6% |
| 3,000 + 1,600 | $1,785 | $1,838 | 3.0% |
| 4,000 + 1,900 | $2,180 | $2,235 | 2.5% |
| 5,000 + 2,200 | $2,575 | $2,633 | 2.2% |
| 6,000 + 2,500 | $2,970 | $3,030 | 2.0% |
| 7,000 + 2,800 | $3,365 | $3,428 | 1.9% |
| 8,000 + 3,100 | $3,760 | $3,825 | 1.7% |
| 9,000 + 3,400 | $4,155 | $4,223 | 1.6% |
| 10,000 + 3,700 | $4,550 | $4,620 | 1.5% |
Tariff 11 + Tariff 33
| Tariff 11 + Tariff 33 kWh | 2023-24 (GST Incl) | 2024-25 (GST Incl) | Change (%) |
|---|---|---|---|
| 1,000 + 1,000 | $1,011 | $1,064 | 5.2% |
| 2,000 + 1,300 | $1,412 | $1,468 | 4.0% |
| 3,000 + 1,600 | $1,812 | $1,872 | 3.3% |
| 4,000 + 1,900 | $2,212 | $2,276 | 2.9% |
| 5,000 + 2,200 | $2,612 | $2,680 | 2.6% |
| 6,000 + 2,500 | $3,012 | $3,084 | 2.4% |
| 7,000 + 2,800 | $3,413 | $3,488 | 2.2% |
| 8,000 + 3,100 | $3,813 | $3,892 | 2.1% |
| 9,000 + 3,400 | $4,213 | $4,296 | 2.0% |
| 10,000 + 3,700 | $4,613 | $4,700 | 1.9% |
Solar Soaker (Tariff 12C)
| Solar Soaker (Tariff 12C) kWh (30% day off peak / 30% peak / 40% night shoulder) | 2023-24 (GST Incl) | 2024-25 (GST Incl) | Change (%) |
|---|---|---|---|
| 1,000 | $729 | $814 | 11.6% |
| 2,000 | $1,026 | $1,137 | 10.8% |
| 3,000 | $1,323 | $1,460 | 10.4% |
| 4,000 | $1,620 | $1,783 | 10.1% |
| 5,000 | $1,917 | $2,106 | 9.9% |
| 6,000 | $2,213 | $2,428 | 9.7% |
| 7,000 | $2,510 | $2,751 | 9.6% |
| 8,000 | $2,807 | $3,074 | 9.5% |
| 9,000 | $3,104 | $3,397 | 9.4% |
| 10,000 | $3,401 | $3,720 | 9.4% |
Practical measures to help you
We know using electricity in your home is a part of everyday life. Here are some tips to help you with the upcoming changes.
Save on your bill with our energy tips
Just a few small changes in how you use electricity at home can make a difference to your power bill. View our home and appliance energy tips.
Break up your bill
Direct Debit gives you the flexibility to break up your energy payments weekly, fortnightly, monthly or quarterly. You can setup Direct Debit via My Account or by calling us on 13 10 46.
Check available rebates
The Queensland Government offers eligible pensioners, seniors, health care card holders and ImmiCard holders an electricity rebate to assist with the cost of electricity. This rebate is applied to each bill and calculated at a daily rate. To see if you are eligible or for more information view our rebates page.
Find out about other support options
If you're having difficulty paying your electricity account please contact us on 13 10 46 so we can discuss the options available to you.
Cost of Living Rebate
The State Government has announced Queenslanders will receive a $1000 Cost of Living Rebate which will be applied as a lump-sum to all eligible customer accounts from July 2024. In addition, the Commonwealth Government has announced that all households will receive a $300 rebate applied in $75 quarterly instalments throughout 2024-25. Ergon Retail will automatically apply the rebates so our customers don’t have to apply.
View our Help made for you guide for more helpful tips when managing your electricity bill.